privacy policy

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Last updated: Jun 23, 2025

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This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Driver App and tells You about Your privacy rights and how the law protects You.

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We use Your personal data to provide and improve the Service. By using the Driver App, You agree to the collection and use of information in accordance with this Privacy Policy.

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Interpretation and Definitions

 

Interpretation

Words with capitalized first letters have defined meanings under the conditions below. These definitions shall apply regardless of the usage in singular or plural.

 

Definitions

 

• Account means a unique account created for You to access the Driver App.

• Affiliate refers to any entity that controls, is controlled by, or is under common control with Us.

• Application refers to the ScrubUp Driver App.

• Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to ScrubUp.

• Country refers to: West Bengal, India.

• Device means any device that can access the Driver App, such as a smartphone or tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the ScrubUp Driver App.

• Service Provider refers to any third-party entity or individual engaged by the Company to assist in providing the Service.

• Usage Data refers to data collected automatically during the use of the Driver App.

• You means the driver or runner using the Driver App.

 

 

Collecting and Using Your Personal Data

 

 

Types of Data Collected

 

Personal Data

While using Our Service, We may collect certain personally identifiable information, including but not limited to:

 

• Your location (real-time, for shift check-ins and wash verifications)

• Uploaded photos (of vehicles before and after washes)

• Order activity (status changes, timestamps, payment details)

• Ratings and performance metrics

• Device ID

• Contact information (via login with phone and OTP)

• Leave documents (uploaded for sick/accident leave verification)

 

Note: Some personal documents such as your driving license, insurance, or visa are collected offline by the operations team and not stored in this app.

 

Usage Data

We collect Usage Data automatically, including:

 

• IP address

• Device type and OS

• App crash logs

• Interaction timestamps

• Geolocation for job management and compliance

 

Device Permissions Used:

 

• Location: Required to validate check-in/out zones, track order locations, and auto-update statuses.

• Camera & Storage: Required to take and upload car images before/after wash.

• Push Notifications: Used for booking alerts and shift reminders.

 

 

Use of Your Personal Data

 

We use Your data for the following purposes:

 

• To provide and maintain the Driver App

• To manage Your work schedules and shift check-ins

• To assign and track wash orders

• To verify your arrival and job completion using photos and timestamps

• To manage payouts, bonuses, and tips based on your performance metrics

• To offer in-app support or respond to inquiries

• To communicate shift updates, customer feedback, or operational alerts

• For compliance, legal, and safety purposes

 

 

Sharing of Personal Data

 

We may share Your personal data with:

 

• Service Providers: For analytics, support, or infrastructure services

• Business Partners: For enabling payment integrations or operations

• Other Users (limited): Customers may see your name and profile photo (if any) during job status updates

• Affiliates and subsidiaries

• Authorities: When required by law or for public safety

 

 

Data Retention

 

We retain Personal Data as long as necessary:

 

• To fulfill job tracking and payment obligations

• To comply with legal obligations (e.g., employment or tax laws)

• To monitor app usage and improve reliability

 

Some data, like photos of completed jobs and performance metrics, may be retained for operational history and dispute resolution.

 

 

Data Transfers

 

Your data may be processed or stored in jurisdictions outside your location. We ensure adequate data protection through secure servers and contractual obligations.

 

 

Deletion of Data

 

You can request deletion of your account or personal data via the app or by contacting us. However, some data may be retained for legal or operational reasons.

 

 

Security

 

We use commercially acceptable means to protect your data. However, no method of transmission over the Internet or mobile networks is 100% secure.

 

 

Children’s Privacy

 

This app is intended for adults (working drivers/runners). We do not knowingly collect data from anyone under 18.

 

 

Links to Other Services

 

This app may include links to external support tools or forms. We are not responsible for the privacy practices of such third-party services.

 

 

Changes to This Privacy Policy

 

We may update this policy periodically. You will be notified of significant changes through in-app alerts or via your registered contact method.

 

 

Contact Us

 

If you have any questions about this Privacy Policy, You can contact us:

 

• By visiting: https://scrubup.ae